Check-in starts from 15:00 and check-out is by 10:00.
The designated times may be changed depending on the plan.

※ Guests who have already made reservations for stays on or after 1 October 2023 as of 23 August 2023 will be able to use the same check-in and check-out times as before.

Yes, it is possible to extend the check-out time or have an early check-in depending on the stay plan.
However, it is not a basic offering.

All rooms are non-smoking.

We offer an original Kanko Noguchi Yupacha.
There is an adult size fitting 150 – 195 cm, and a children’s size fitting 100 – 150 cm.

All the standard rooms are equipped with bathroom and toilet together as a unit bath, while the couples’ twin room and ladies’ twin room have only a shower.
All of the rooms besides these have both bath and toilet.

Yes, one is provided in each guest room free of charge. It is also possible to leave valuables for safe keeping at the front desk.

Color TV, refrigerator, telephone, air conditioning (temperature adjustment is not possible), unit bath, toilet and so on.(Depending on the room type, there may be additional provisions. Please contact for inquiries).
For further details, please see here.

About a 46-liter size. Size may vary depending on the room type. Drinking water is provided within, so please enjoy it freely.

Sure, of course. Please use the refrigerator to suit your needs. *Please acknowledge

Toothbrushes, razors, slippers, cups, tea, coffee, small snacks and others are available.

We are sorry, but pets are not allowed to accompany you.

A hairdryer and towels are prepared in your guest room. When you would like to use.

For children ages 0-3

Free (Yukata, toothbrush, and other fixtures will not be included).

For children 3 and over, including elementary school ages

Including dinner, but without futon: 4400 yen (includes tax) (sleeping together with parents – child’s meal is the same as adult’s meal)

Sure. If you bring your food to the front desk, or ask to the restaurant staff at meal time, and we will warm and return it. Please feel free to request to staff.

A hot water pot is a typical provision in each room.

Yes, there are. Size depends on dimensions.
For details, refer to here. If the size does not fit, we can exchange it for you at the front desk.

We offer an all-you-can-drink self-service plan for most soft drinks.
For detailed rates and contents regarding alcohol, please contact the Kita Yuzawa Reservation Center.

Inquiries
Telephone: 0570-026574 (Kita Yuzawa Reservation Center)
Mail: Inquiry form

We are sorry however at this time we do not offer meal service in guest rooms.

As for the buffet restaurant, we have indicated the specific common allergy ingredients (as of 2015) for guests to be aware of and able to enjoy their meals. If you have food allergies, please let us know when you make your reservation with the front desk, restaurant, or staff. We will be sure to respond in the best way possible.
Please be aware there is an extremely very slight possibility of potential allergen substances by way of cooking utensils, equipment and hands. Regarding the ingredients used in meals, the information we provide is from the producer(s). For customers with severe allergies, we may refuse certain meals for your safety.
Thank you in advance for your understanding Kitayuzawa Reservation Center: TEL – 0570-026574 (reception hours are between 10:00 and 18:00).
¥It is also possible to contact from here.

No. We do not allow any leftovers to be taken away due to hygienic reasons.

The quality of Soraniwa is a simple spring type (weak alkaline ・hypotonicity ・hot temperature spring).
It is known to benefit the following: nerve pain, muscle pain, recovery after illness, and general health promotion.

Both public bath and outdoor open bath can be used 24 hours.
However, due to cleaning and changing of men and women’s sides between 3:00 to 4:00 in the morning, the bath cannot be accessed then.

There is one large indoor bath and one large outdoor bath. For further details please refer to here.

There are no bath towels or other towels available in the changing room.
They are prepared beforehand in your guest room, so please bring it to the bath area.

Yes, of course. We prepare one set of face and bath towels in your guest room beforehand, however if you wish to contact the front desk to exchange any of those, we will respond kindly.

Yes, we do. For further details, please refer to here.

Unfortunately, we do not any private baths.

The map code for Kita Yuzawa Mori no Soraniwa is as follows: 603 753 021*88.
Please take care when coming by car.

The closest IC to the hotel is “Date IC” of the Toho Expressway, from which you can arrive after about 40 minutes once you exit the IC.
If you come from Sapporo using car navigation, there is one from Shirao IC via Route 86, but please note that Road No. 86 will be closed for winter time.

Prices will vary depending on the IC you use. If you search the following site, you can be sure of the details. NEXCO East Japan highway toll search.

If you experience any anxiety or worry during your drive, please contact the hotel and we will respond kindly. Please refer to here for further details.

Yes, it is free. The hotel parking lot holds approximately 200 cars.

You are able to check the weather and track the daily conditions from here. Please be careful in your drive.

Yes, we do. We offer service from Sapporo Station as well as Chitose Airport each day. Please refer here for details.

Customers who hope to use the shuttle bus can make an inquiry from [Shuttle Bus Reservation Application Form]
※ As there are seat capacity limitations, we do not allow reservations for groups of 8 people or more.
Please be advised that once the bus is fully booked, reservations will no longer be accepted for those times.

[From Sapporo Station (free)]
Gather between JR Sapporo Station North and Central exits near the “Kane-no Hiroba”(near Dotour Coffee Shop).
Staff wearing a yellow jacket will be there to assist you from 13:00.

[From New Chitose Airport (cost)]
Gathering is on the 1F Arrival Lobby of the New Chitose Airport, Japan Airlines (JAL) Arrival Port A and Japan Airlines (JAL) Arrival Port B.
Please come to the Domestic Tour where you can see a green sign “Hokkaido Tour Desk” Desk between Arrival 4 and Arrival 5 gates.

Please refer here for details.

The shuttle bus depends on the bus company at the time of reservation.
As such, we cannot say the specific color – please be advised.

No, unfortunately we do not offer that from JR Date Monbetsu Station.
However, there is a shuttle bus service from JR Sapporo Station and also New Chitose Airport. For further details, please refer to here.

The building consists of the eleven floors along with the basement floor.

Smoking is prohibited in public spaces such as the lobby, restaurants and so on. However, we offer a smoking space on the first floor, near the second floor restaurant entrance, as well as smoking areas on the fourth, sixth, eighth, and ninth floors.

Mori no Soraniwa has 12 universal rooms for wheelchairs.
In the Japanese-style room, with a capacity of 4 people, there is a step between rooms, but there are handrails prepared in the bathroom, sink and so on.
On the premises, we have one wheelchair available for use free of charge. As the number is limited, please reserve in advance.

Facilities available on the 1st floor

Shop “Mori no Nigiwai”, “Meisui Mart II” convenience store
We stock a variety of souvenirs such as confectionery.
[Business hours] 7: 30 – 11: 30, 14: 00 – 22: 00

KARAOKE “Sora Uta”
Please enjoy and sing a lot with friends and family while enjoying drinks.
【Open Hours】 14:00 to 23:00 (final reception at 22:00) (Please note that you cannot use it during renovation work as of May 2018)

There is a karaoke box “Sora Uta” on the basement floor.
(Please note that you cannot use it during the renovation work as of May 2018)

There is a hot spring beach “To・ko・nats” and an indoor hot spring pool “Su yi ma-ni”.
Each can be reached from the public bath dressing room.
Hours for both are from 7:00 to 21:00.

Yes, we offer the following at the 1st floor shop of our hotel.
Adult’s – 700 yen (includes tax)
Children’s – 500 yen (includes tax)

Unfortunately, there are no coin laundry facilities.

Yes. We offer an aesthetic and massage corner on the first floor near the large indoor bath.

Yes, we do. For further details, please refer to here.

Yes, there are soft drink and alcohol machines.

We have Mahjong, Shogi and Go available for your use.
As they are limited in number, please make sure to reserve in advance.

Mahjong Set (1 set): 3300 yen (includes tax) for the night
Mahjong Table Only (1 set): 1650 yen (includes tax) for the night
Shogi, Go Sets (1 set): 1650 yen (includes tax) for the night

A Bingo Games tournament begins play from 20:30 in the lobby on the first floor.
Participation is 500 yen per card (463 yen excluding tax).
※ Hours and fees are subject to change, so please contact the front desk.

For supplementary vouchers and tickets from special offers, it is only possible to pay on site. Please know in advance that guests with those offers must pay cash at checkout. In cases of credit card payment, these discount offers will not be accepted.

Yes, we can keep your luggage at the front desk.

Please send it by the morning of the designated stay arrival day. Be sure to indicate “reservation name and guest name” as well as “stay date” on a slip with your baggage.

* Sending Address *
〒 052-0316
Town: Kitayuzawa Onsen-cho 300-7
City: Otaki-ku, Date-shi
Prefecture: Hokkaido
Addressee: Kitayuzawa Mori no Soraniwa Front Care

Yes, we offer luggage storage both before check-in and after check-out at the reception.
Please ask our front desk staff in regards to it.
* Depending on the type and value of the belongings, we may refuse.

You can use a computer on the first floor (free of charge).
The internet is prepared for your convenience (ISDN 64kbps)
The first floor lobby offers Wi-Fi service (free of charge).
※ Depending on time of the day, line speed may be slower due to congestion. Please acknowledge.

The following credit cards are accepted:

Yes, some provisions are prepared free of charge, while others are available for a fee. Please refer to here for details.

Yes, we can provide such for a fee. If you would like us to prepare, please contact at least 3 days in advance of your reservation stay. Please refer to here for details.

For over 60 birthday celebrations, we offer a 3-piece set of kimono, hat and cushion (free of charge). Since the number is limited, please contact in advance. See here for details.

The cellphone connection within the hotel is generally good for any model of phone.

There is a Seico Mart convenience store at about a 30-minute walk from the hotel.

There are no banks. However, you can access money at the post office that is a 10-15 minute drive from the hotel.

Please see this page for further details.

Of course. We can take any inquiry at the Kitayuzawa General Reservation Center.
Telephone number: 0570-026574. Inquiries will be handled from 10:00 to 18:00. Also, you can email from here.